Participate in Wendy’s Customer Satisfaction Survey and pamper yourself with amazing gifts
Starting its journey from Columbus, Ohio, Wendy’s has fast grown into a household name for delicacies and mouth-watering fast foods. Known for its varieties of hamburgers and sandwiches, Wendy’s is ranked globally as the world’s largest fast-food chain of hamburger juts after MacDonald’s and Burger King. Wendy’s is ruling the hearts of every foodie with more than 6,711 locations globally.
The signature dishes of Wendy’s include square hamburgers; signature cream-based ice cream Frosty, sea salt fries, French fries, chicken sandwich, numerous beverages. Perhaps the most wanted and awe-inspiring dishes among them are exclusive ‘Big Classic’! Wendy’s distinctive square-shaped hamburger patties made from freshly grounded beef hanging out from the round buns is something which is crazily craving!
All about Wendy’s Customer Service Feedback
To make the most out of its customer satisfaction, Wendy has launched an innovative approach to bring a big change in customer service by utilizing the feedback of the customers themselves. Known as Wendy’s Customer Satisfaction Survey, the set of questionnaires aims to empower its customers with their opinion that they can share with Wendy’s and get a chance to win attractive gifts and rewards.
A set of questions are designed based on the experience of customers during their recent visit to Wendy’s outlet The questions are related to the service cleanliness, food quality behaviors and other aspects of the service which the customers requite to give ratings.
At the end of the survey, participants would get an amazing chance to win rewards like $500 sweepstakes, discount coupons, free foods, etc. Every month, the set of questionnaires remains the same but the prize is different. So keep an eye on the official website of the Wendy’s to win your desired gifts.
Requirements for Wendy’s Customer Survey
To participate in the survey, meet the following criteria:
- Participants must be at least 18 years of age or older.
- Participants must be a legal citizen of the United States of America.
- The participant must keep the receipt of the bill received during the last visit at Wendy’s.
Method to participate in the survey
The recipe will have the requisite information for participation. Moreover, it will also have the deadline within which you have to participate in the survey in order to become eligible for your share of rewards. Let the participation begins:
- Open your browser and visit www.wendyswantstoknow.com
- Take the receipt and enter the Restaurant Number you have visited last time. Check the topmost part for the number.
- Specify the date of your visit (check receipt).
- Enter the exact time of your visit(receipt)
- Under Start, you can also check the two other language options in French and Spanish as per your choice.
- Click on Start to begin the survey.
- Specify if you have visited the said location (restaurant number) in person.
- Keep on clicking the Next button to proceed.
- Rate your overall satisfaction from the options. Most of the questions that are asked here will be in multiple-choice formats. So just give a small tap to your memory lane and complete the survey.
- Specify your visit type.
- Specify the mode of your order
- Rate on the aspects like the visual appeal of the dish, accuracy of order, food portion, service speed, and taste,
- Rate the temperature of food, quality of food, staff ownership, behaviors sand cleanliness.
- Specify if you feel your experience at Wendy’s was values for money.
- Also, mention of you faced any issue during your visit and the resolution undertaken.
- Specify the aforementioned problem according to the options given. If your problem is not listed, select others and write down the problem. You can select multiple options based on your experience.
- Review the measure undertaken by the restaurant to resolve your issue.
- Mention if you would like to return to Wendy’s again and recommend to others.
- Write down within 1200 characters about your opinion. It should be specific.
- Mention more about order customization, staff behaviors, courtesy, cheerfulness, and communication.
- Mention the number of times you visited Wendy’s within the last 30 days.
- Next, you need to give answers to two types of dishes you gave the order for.
- You also need to give ratings about the specific food items you ordered for.
- Give personal details like gender, age, annual household income, and race.
- Write in detail about the behavior of the staff member within 1200 words. It is to be noted that all these written feedback would be shared directly with the management team of Wendy and would take immediate action if the need arises. It is recommended to keep the tone specific.
- Bingo! You have successfully completed the survey.
- A Validation Code will be displayed on the screen at the end.
- Now all you have to do is write down the Validation Code on the place mentioned on the receipt.
Rules related to Code Redemption:
- Only the customers who have received an invitation for participating in the survey can enter the contest. The same will be specified on the receipt itself.
- Only the participating location will be eligible to issue rewards. To know details about the participating location, visit www.wendys.com.
- A receipt containing the correct validation code must be presented at any participating location’s counter on your very next visit.
Contacting Wendy’s Customer Service
Apart from the feedback, in case, you need to speak to the management of Wendy’s directly regarding any query, request or complaint, you need to visit the following channel:
Feel free to call or text at 888.624.8140 to get assistance from Wendy’s Customer Service team instantly.
- Visit www.wendys.com/contact-us.
- Specify the feedback type and category.
- Enter your full name.
- Select your preferred method of contact o that Wendy’s tea, can connect with you regarding the issue at your convenience.
- Write down additional comments.
- Verify the captcha.
- Click Send.